The quality of the consumer services becomes the determining factor of success of each group. Thus it is important to be familiar with the retail and consumer services which can only make the seller aware of the dos and don’ts in his or her services. The corner stone of success is the way in which the customer is treated and how fast the reason why he is in a store is solved. This is different in each styles of selling the products to the customers. In case of supermarkets the retail and consumer services are very different both in practise. Though the retailing of Officeworks products takes place in a supermarket the way in which the sale assistant is interacted is very different. The loyalty ND tendency of the customer to come back to the store has to be created in order to make sure that the customer is back.
Here arises the importance of retail and consumer services. How the customer is treated plays an important role and may be the most important one. In case of unsatisfactory services given to the customer it passes through the word of mouth which becomes instrumental for the discouraging of new customers to come to the shop. This is a disastrous situation for the development of the shop which makes the service providers must be aware of the things that they should take care of. The most important feature of a customer service representative is to listen to the customer.
What the customer has to say and what he or she is deprived of is the very thing that the customer service representative has to think of. The notes about the customer’s words have to be taken and later summarized as a report to the higher authority. Meanwhile the redress methods for making the customer satisfied have to be taken. It is always have to keep in mind of the representative of the customer service that to retort the problem of the customer is never a good method of handling the situation. But to take care of the customer by making good attitude works out easily.
In fact the retail and consumer services also have to be clearly distinguished by each of the staffs in the store. Otherwise the wrong approach from any one of the staff can affect the reputation of the shop in the adverse manner. Thus the asking skills also have to be developed among the staffs. The right questions to the customer have to be asked at the right time so that only the solution to the problem gets in the right time. How to alleviate the unnecessary concerns of the customer is also an important element in this kind of situation.
The most important feature of the retail and consumer services includes the solving the problems that the customer has while him or she is in the store. In fact the right decision taken by the representative of consumer service can make the customer satisfied even though the problem is of high gravity.